- 5 AED delivery fee on all orders across Dubai.
- Minimum order value is 45 AED
- Delivery is valid across Dubai, UAE
- Orders placed between 9am till 10pm will be delivered within 45 minutes to an hour, all orders placed between 10 pm till 9 am will be delivered at 10 am the following day.
- Pop City’s delivery team or a secondary courier will deliver to the address stipulated in your order.
- In the event of a failed delivery, the order will be returned to Popcity and you will be contacted within 24 hours to set a new delivery date and time or the purchase will be refunded.
- Products must be immediately checked upon delivery to ensure that they meet the purchase order and product standard (type, quantity and packaging condition). Once costumer receives the product, no returns are allowed.
- If the products do not comply with the placed order or are damaged, they can be returned with the courier. Alternatively, contact Popcity by phone 800-POPCITY or email (info@popcity.com) within 24 hours of delivery. We will carefully examine the complaint and notify you of eligibility for a replacement or the purchase will be refunded. *Terms & Conditions apply
- Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
- Cancellation can only be done before order confirmation – full amount will be deducted if after confirmation.